Change language
As we strive to bring you excellence in tea we are working together with China's
leading tea producers to offer you the best price for our top quality, organic teas!
 

Terms and Conditions



These are the terms and conditions for Grace Tea House E-shop.

We offer payments by Credit cards or invoicing for known customers. Purchasers must also have a working e-mail address.

Your order is subject to the following terms and conditions. These may change from time to time.

1. Prices

Prices stated in SEK on the website are inclusive of packing, and VAT.
Prices are updated when needed.

2. Post and packaging charges and delivery

To orders below 800SEK an administration and shipping fee of 28SEK is added for orders within Sweden.
For other parts of Europe the actual cost for postage is added.

We aim to deliver within 1-2 working days (if the item is in stock). We use Swedish Post or DHL depending on the size and weight of your order. (2-4 days delivery time)

Please supply your full postal address for delivery, as Business Post is unable to deliver to PO Boxes.

3. VAT

Our prices include VAT, 12% for tea & food and 25% for other items.
For deliveries outside EU, the VAT will be discounted from the final purchase price.The purchaser is responsible for domestic customs fee (if applicable) and VAT.

4. Your order

We will do our best to fulfil your order. Our delivery dates are only estimates. An email receipt will be sent to you from Grace Tea House confirming your order. You will also receive a confirmation email from DIBS to confirm your payment. You must keep both Grace Tea House and DIBS email receipts as proof of purchase or to return any items. Your purchase will also be confirmed online and users are recommended printing a copy for their records.

5. Payment

We are committed to protecting your privacy and to ensure your online transaction is secure.
Grace Tea House offer different ways of payment to your choice – credit card, advance payment to our bankgiro (swedish only) or invoice to our known customers.



6. Returns

Once you have placed an order, it cannot be cancelled while being processed. We follow the Swedish law and instructions in the area of e-shop. Note that food (tea) is not subject to the normal 14 days cancellation period.
More info at www.konsumentverket.se/otherlanguages/English/Consumer-rights/

Return of damaged, faulty or wrong delivered products can only be accepted if the item is in an unused condition. Contact us before returning any goods.

Return the item(s) to us in its original condition within 10 days from the date of purchase, along with copies of both your email confirmations and an accompanying letter with contact details – phone number and home address and email.

The package should be securely wrapped and sent to: Grace Tea House, Beridarebanan 1b, SE 111 51 Stockholm, Sweden. We also ask that you email a copy of the letter to our email info@exclusivetea.se.

with your transaction number so that we can keep track of your returned item. Please put REFUND in the email subject line.

7. Retail sales – would you like to resell our exclusive tea?

If you have a business and would like to sell our first class teas please contact us via email: info@exclusivetea.se.

 
           My account   My cart( 0)items    Terms and conditions   About us
Website author: Grace Guo   English advisor: Dr Andrew Hull   Swedish translation: Lars Jeding
All copyrights reserved !
Design & photographer : Yannan Li    Webmaster: Fu Tang